Terms & Conditions

This Site is owned and operated by Phoenix Personal Training LLP.

Phoenix Performance Centre is the trading name of Phoenix Personal Training LLP.

Registered in England OC351578

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Phoenix Performance Centre on the site and in our studio.

Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or in the studio will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

Terms & Conditions

Group training sessions are always subject to availability but at Phoenix Performance Centre we will always do our best to accommodate you in your chosen class.

All classes must be prepaid and all clients agree to our 4hr notice policy when cancelling and/or rescheduling. So if you’re booked into a class, but miss it or cancel with less than 4 hours’ notice, you will be charged for it.

Out of consideration for the trainer and other members, and also for your own safety (the warm-up is an important aspect of each class) please be aware that if you are more than 15 minutes late for a class, you may not be able to train.

Bookings are made through the reception/website/app;
– Call 01444 810606 (if it is out of reception hours please leave a message and we will get back to you within 24hrs)
– Visit the studio 59 – 63 South Road, Haywards Heath, West Sussex
– email: info@phoenixperformancecentre.co.uk

Instructors and classes are subject to change.
Personal training sessions are valid for 6 months from the date of purchase from the pay as you go tariff

Important Liability Statement

The information available on or through this Site, and the Services supplied via or in connection with this Site or at the Phoenix Performance Centre studio do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor.

It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this web site (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you.

You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Phoenix Performance Centre and its instructors for any injury or death caused by their negligence or other acts.

Warranties

Phoenix Performance Centre warrants that the Products and Services will be supplied with reasonable skill and care.

Statutory Rights and Refunds and Cancellation

Personal training sessions are sold in blocks of 1,4,8,12,18,24,36 and 50 or such other combinations as Phoenix Performance Centre may introduce from time to time. The Client Shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of courses is at the sole discretion of the Master Trainer and may only be permitted in exceptional circumstances. Class fees are non refundable.

Service/Product fees may be increased by Phoenix Performance Centre at any time. The Proprietor shall give the Clients not less than 14 days notice prior to any such increases.

Any booked personal training sessions must be cancelled within 24 hours, in person or by telephone. In any other case, the session will be charged and deducted from the remainder of the Client’s course. When you are purchasing a service you are paying for a service and not an instructor. Instructors are subject to change without notice.

The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase.

Definitions

In these terms and conditions, the following definitions apply: “Services” means any information and services ordered and/or provided by Phoenix Performance Centre or via the website or app and in our studios and all services offered as part of any course or workshop. Any electronic information supplied to you by Phoenix Performance Centre will constitute part of “Service” not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale on the Site or in a Phoenix Performance Centre studio. “Site” means the web site at the URL www.phoenixhh.co.uk or replacement site(s) from time to time. Use of this Site Generally “Phoenix Performance Centre” is the trading name of Phoenix personal training LLP. As such all reference to Phoenix Performance Centre includes Phoenix personal training LLP

Site Usage and Intellectual Property Rights

You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose.

The intellectual property rights in all contents of the Site and supplied as part of the Products or Services, and in the Phoenix Performance Centre brands trade marks and logos (“Materials”) are owned by Phoenix Performance Centre. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. ” Phoenix Performance Centre ” is a registered trade mark or application for a registered trade marks owned by Phoenix Performance Centre You must not use the Phoenix Performance Centre brand, logos or marks without written licence.

You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of Phoenix Performance Centre

Phoenix Performance Centre accepts no obligation to monitor the use of the Site. However, Phoenix Performance Centre reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Phoenix Performance Centre will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site as we may change the site from time to time.

Your Personal Information

Usage of your personal information is governed by the Phoenix Performance Centre privacy policy, which forms part of these Terms and Conditions.

Liability

You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms, Phoenix Performance Centre does not enter into conditions, warranties or other terms in relation to the Site or the Products or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result.

The Site may include links to external sites and co-branded pages. Phoenix Performance Centre has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting, However, Phoenix Performance Centre is not responsible for the content of these site and pages or for anything provided by them.

Subject to the important liability statement, Phoenix Performance Centre is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

Suspension and termination of Service

Phoenix Performance Centre may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or any Sites or pages linked to it will be not necessarily be uninterrupted or error free.

Phoenix Performance Centre may terminate the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to Phoenix Performance Centre (including if the credit/debit card you use is not valid or does not work for another reason).

Contract Information

No contract will exist in relation to the Services or Products until we have confirmed to you by email the particulars of your order, the value of your order and the Products or Services (as applicable) you have purchased.

Pricing

Information displayed on the Site or in our studio as to pricing and availability is subject to change by Phoenix Performance Centre without notice.

General

Phoenix Performance Centre may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

Enquiries or Complaints

If you have any enquiries or complaints email info@phoenixperformance.co.uk